Privacy Policy

Information We Collect

When you interact with cynalothire's startup education platform, we collect various types of information to provide you with the best learning experience. This includes information you provide directly and data we gather automatically through your use of our services.

Personal Information You Provide

• Contact details including name, email address, and phone number when you register for programs
• Professional background information to customize your learning experience
• Payment information processed securely through our payment partners
• Communication preferences and feedback about our programs
• Educational goals and interests to match you with relevant content

Automatically Collected Data

Our platform automatically collects technical information to improve functionality and user experience. This includes your IP address, browser type, device information, and usage patterns within our learning management system.

Data Type	Purpose	Retention Period
Account Information	Program access and communication	Active account + 3 years
Learning Progress	Track completion and provide support	Duration of program + 5 years
Technical Logs	Platform optimization and security	12 months
Payment Records	Financial compliance and support	7 years (CRA requirements)

How We Use Your Information

cynalothire uses your personal information to deliver educational services and support your learning journey. We never sell your data to third parties, and we limit access to what's necessary for program delivery and improvement.

Primary Uses

• Delivering course content and tracking your educational progress through our programs
• Sending important updates about program schedules, new content, and platform changes
• Providing technical support and responding to your questions about course materials
• Processing payments and maintaining accurate financial records
• Customizing your learning dashboard based on your interests and progress

Information Sharing and Disclosure

cynalothire operates under strict data sharing principles. We only share your information when necessary for service delivery, legal compliance, or with your explicit consent. Our partnerships with educational content providers and payment processors require them to maintain the same privacy standards we uphold.

Service Providers

We work with carefully selected third-party services to enhance your learning experience. These include cloud hosting providers for platform stability, email services for communication, and payment processors for secure transactions. All partners sign comprehensive data protection agreements.

Legal Requirements

cynalothire complies with Canadian privacy laws including PIPEDA and provincial privacy legislation. We may disclose information when required by law, court orders, or to protect the safety and security of our platform and users.

Your Privacy Rights

Under Canadian privacy law, you have significant control over your personal information. We've designed our systems to make exercising these rights straightforward and responsive.

Making Privacy Requests

To exercise any of these rights, contact our privacy team directly. We respond to all requests within 30 days and provide clear information about any limitations or requirements. Some requests may require identity verification to protect your information.

Data Security and Protection

cynalothire implements comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security program includes technical, administrative, and physical safeguards appropriate to the sensitivity of the information we handle.

Technical Safeguards

• End-to-end encryption for all data transmission and storage of sensitive information
• Regular security audits and vulnerability assessments by independent security firms
• Multi-factor authentication requirements for staff accessing user data
• Automated monitoring systems that detect and respond to suspicious activities
• Regular data backups stored in secure, geographically distributed locations

Data Breach Response

In the unlikely event of a data security incident, cynalothire has established procedures to quickly contain the breach, assess the impact, and notify affected users within 72 hours. We maintain detailed incident response plans and work with cybersecurity experts to minimize any potential harm.

International Data Transfers

While cynalothire primarily stores data within Canada, some of our service providers may process information in other countries with adequate privacy protections. When international transfers occur, we ensure appropriate safeguards are in place through contractual commitments and privacy certifications.

Cookies and Tracking Technologies

cynalothire uses cookies and similar technologies to enhance your platform experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality.

Types of Cookies We Use

• Essential cookies required for basic platform functionality and security
• Performance cookies that help us understand how users interact with our content
• Preference cookies that remember your settings and customize your experience
• Analytics cookies that provide insights for improving our educational programs

Data Retention

cynalothire retains personal information only as long as necessary for the purposes outlined in this policy or as required by Canadian law. Different types of data have different retention periods based on their purpose and legal requirements.

After you complete a program, we retain your learning records for five years to provide ongoing support and verify completion. Account information is deleted three years after account closure, while financial records are kept for seven years to comply with Canada Revenue Agency requirements.

Children's Privacy

cynalothire's startup education programs are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have collected information from someone under 18, we will delete that information immediately.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify active users of significant changes via email and post the updated policy on our platform with a new effective date.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of cynalothire's services after policy updates constitutes acceptance of the revised terms.